How do I place an order?
Found something(s) you love? First, place the product(s) in your shopping cart by clicking on the ADD TO CART button. Then, whenever you're done shopping, click "Checkout" and follow the easy instructions to complete your order. Depending on availability and shipping address, purchased order will be shipped from Josslyn warehouse, located in Los Angeles, CA.

What are my payment options?
We accept Visa, MasterCard or American Express card.

Can I cancel or modify my order?
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed.

Do you charge sales tax?
We charges applicable state, local and county taxes on online transactions. Your on-screen total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Can I combine discount code?
Discounts cannot be combined. You can use one (1) promo code per order.

What is your refund policy?
For online purchases, we will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Full-price merchandise must be returned within 30 days from the date of the original invoice in United States.
Merchandise that has been worn, used, altered or damaged will not be accepted. Returns on these specific items will only be honored if the label remains intact. After verification, we will notify you through email if the merchandise is approved for refund.

How long will I have to wait for a refund?
You should receive your refund within three to four weeks, which takes into account the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company.

If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are not accepted after 15 days from the ship date.

When can I expect delivery of my order?
To estimate the total delivery time for immediately available items, please refer to your tracking number and tracking purchase. Please note that due to sale volume, your order can take up to 5 business days to process before it ships.

How do I track my order once it has been shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email, or check the My Account on the website.

How do I contact you?
The most efficient way to contact us is to email  Please note we are available Monday-Friday from 9AM-4PM(PST) excluding holidays.