Shipping Policy

Shipping Policy

Order Processing Time

• All orders are processed within 1-3 business days after receiving payment confirmation. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery estimates vary based on the shipping option chosen:
  • Standard Shipping: UPS 5-7 business days
  • Expedited Shipping: UPS 2-3 business days

Note: Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

• Josslyn Company is not responsible for any customs and taxes applied

Damages

• Josslyn Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

• Please refer to our [Return Policy] for information on returning your order.

Contact Information

• For more information, questions, or concerns, please contact us at hello@josslynshop.com.